Property Maintenance
About the service
No matter how old or new your building is, no matter how comprehensive your existing planned
maintenance programmes are the need for reactive maintenance will never completely disappear.
When a problem arises, our first priority is to ensure the safety of your staff and the general public. Equally important is for us to then restore your business continuity/security and to protect your building assets from theft or further damage. That means getting your problem fixed, fast.
Our in-house Maintenance Helpdesk is available 24/7, 365 days a year and we will respond as quickly as possible to all calls. Our engineers have an extensive range of skills and equipment to ensure a fast and effective solution to your reactive maintenance needs.
Key components
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Planned Property Maintenance:
Scheduled visits on a monthly, quarterly or annual basis. We inspect, identify and fix issues before they become expensive — gutters, seals, external rendering, roof checks, drainage and damp monitoring. -
Reactive Repairs
When something fails unexpectedly — a burst pipe, damaged roof, failed seal or structural crack — we respond quickly. Work starts as soon as you approve. No emergency surcharge. -
Commercial Property Maintenance:
Maintenance contracts for businesses, offices, retail premises and commercial landlords. Planned inspection schedules, priority reactive response and a named contact for your premises manager. Fixed monthly or quarterly pricing available. -
Residential Maintenance Services:
End-to-end maintenance for residential landlords covering compliance checks, repairs between tenancies, seasonal maintenance and the reactive repairs your tenants report. -
Property Inspection & Reports:
Formal inspection visits with a written condition report. Useful for landlords at tenancy start and end, buyers assessing a property before purchase, or homeowners wanting a professional view on what needs attention and in what order. -
Seasonal Preventative Maintenance:
Pre-winter gutter clears, roof checks, damp assessment and drainage clearance. The most cost-effective maintenance is the kind that prevents a problem rather than fixing one — we visit and act before wet winters do the damage.
Why choose us
The four considerations we place at the heart of all of our commercial relationships and the decisions taken within each project.
Honesty & Integrity
When it comes to looking after a community’s safety and finances, there’s no other way to act than responsibly, with honesty and integrity. We put safety first and spend every penny wisely.
Problem Solving
As your managing agent, we will work with you to think strategically, and proactively find solutions that get to the root causes of any challenges.
Systems That Work
We ensure technology is in place and data is streamlined so you have a positive experience. It also means we have all the information we need at our fingertips, so we can make data-led decisions and be guided by evidence, not guesswork.
Brilliant People
Professional, experienced and friendly, our people make the difference. We want you to trust us and enjoy working with Encore, which is why we nurture our team, so you can rely on us to get the job done